Frequently Asked Questions

See our frequently asked questions. However if you have additional inquiries please fill out our contact form and we will get back to you!

You have questions, we have answers!
 

Is 36 Palms Townhomes pet-friendly, and is there a pet fee or deposit?

Yes, 36 Palms Townhomes is a pet-friendly community. We allow up to 3 pets per household, 60 lbs. max per pet. No aggressive breeds or breed mixes are permitted, as outlined by PetScreening.com.

There is a $200 non-refundable pet deposit per pet and a $20 monthly pet fee per pet. 

All pets must be registered through PetScreening.com prior to move-in.

Are service animals or emotional support animals considered pets?

No. Assistance animals (including service and emotional support/reasonable-accommodation animals) are not pets and are reviewed separately as a reasonable accommodation request under the Fair Housing Act. They are approved through PetScreening.com and are not subject to the pet fees, breed, weight, or headcount limits above; they follow applicable HUD guidance.

What floor plans are available?

36 Palms Townhomes offers a variety of unique 2 and 3 bedroom floor plans, each with high ceilings and attached, private garages with washer/dryer connections, private patios and fenced backyards.

What are your office hours?

Please call for an appointment to tour.

If I have a landlord balance, can I still apply?

Yes, you're welcome to apply. Outstanding balances are reviewed as part of the overall application and may affect approval terms, such as requiring an additional deposit or a co-signer. Our leasing team can walk you through your specific situation.

If I have a criminal history, will I be approved?

Criminal history doesn't automatically disqualify an applicant. Each application is reviewed individually, taking into account factors such as the nature of the offense and the amount of time that has passed, in accordance with fair housing laws. We encourage you to apply — our team is happy to answer questions about the process.

How long does an application take to be approved?

Most applications are processed within 24–48 hours, provided all required information is submitted through the online application.

How will I be contacted once I'm approved?

You'll receive an email notification directly from our application system, and our onsite team will also reach out to help you get your lease signed as soon as possible.

Do I have options if I'm not initially approved?

Yes. Depending on your situation, alternative options may be available, such as adding a guarantor/co-signer or paying an additional deposit. Speak with our onsite team to review what's available to you.

Is this a soft or hard pull on my credit?

This is a soft credit pull and will not affect your credit score.

Will my rent go up at renewal?

Renewal pricing is evaluated monthly based on current market conditions, so rates may vary. Our team will reach out ahead of your renewal date to discuss your options.

What lease terms do you offer?

Lease term availability varies by community. Please connect with our onsite team, who can confirm the options available at your specific location.

Is parking available?

Each townhome has a private garage.

What amenities does the community offer?

Residents enjoy spacious, open floorplans, modern black appliances, washer and dryer connections, faux wood flooring, walk-in closets with private patios and fenced backyards.

Do you offer any resident discounts?

Yes — througout the year, we may be offering specials and discounts. Please contact our leasing office for details.